Introduction
Self-service kiosks solve common campground challenges: after-hours arrivals, short-staffed weekends, and long check-in lines. Here's how to implement them successfully.
Kiosk Benefits
For Operations
- 24/7 check-in capability
- Reduce front desk workload
- Handle peak arrival volume
- Consistent process every time
For Guests
- Skip the line
- Check in on their schedule
- Self-service convenience
- Faster site access
Kiosk Types
Basic: Tablet-Based
- iPad or Android tablet
- Wall-mounted or stand-mounted
- Lower cost ($300-800)
- Simpler capabilities
Advanced: Dedicated Kiosk
- Purpose-built hardware
- Often includes printer
- Weather-resistant options
- Higher cost ($2,000-5,000)
Software-Only
- Guest uses their own phone
- QR code scans for check-in
- Lowest hardware cost
- Requires reliable guest internet
Essential Kiosk Functions
- Look up reservation by name/confirmation
- Collect or confirm guest information
- Process payment for balances
- Assign or confirm site
- Print or display site map
- Provide access codes if needed
Implementation Steps
- Choose your approach (tablet, dedicated, mobile)
- Ensure software support for kiosk mode
- Position strategically (visible, covered, accessible)
- Test thoroughly before go-live
- Provide backup (staff contact for issues)
Positioning Considerations
- Protected from weather
- Well-lit for evening use
- Visible from parking
- Near office for assistance backup
- Accessible to all abilities
Handling Exceptions
Not everyone should use the kiosk:
- First-time visitors (may need orientation)
- Groups with complex needs
- Guests with balances to discuss
- Anyone who prefers personal service
Provide clear "For assistance, call..." signage.
Key Takeaways
- Kiosks complement staff, don't replace them
- Start simple—tablet kiosks are affordable
- Position for visibility and weather protection
- Always have backup for those who need help
Keepr includes kiosk-ready check-in interfaces that work on any tablet. Enable self-service at campreserv.com